Knowledgebase

"There is no website configured at this address." What does this mean?
This can mean a number of things: The DNS information for this domain may not be...

After I upload a file, it still shows an older version. What's wrong?
Most likely, your browser has stored the older copy in its cache for fast loading of your site....

How do I customize my error pages?
You can do so in the Error Pages function within your cPanel interface. An error page informs a...

"Bandwidth Limit Exceeded." What can I do?
If you are seeing this message on your website, you'll need to contact us at...

How do I monitor the traffic flow to my website?
To monitor the traffic flow, login to your CPanel and click on Web / FTP stats. Under this...

How do I publish my files to my website?
You will have to upload your files, via File Manager (provided in the CPanel) or your FTP...

How do I upload my files?
You can upload files to your site through the File Manager within your cPanel interface. Click on...

I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files?
There is no undelete option. You will need to restore this folder from your backups. You can use...

What are my FTP account details?
The hostname for your domain will be ftp.youdomain.com.The default login details will be the same...

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